Safety

Safety Protocols & Crisis Intervention

Last updated: January 15, 2025

Your safety is our top priority. Learn about our comprehensive safety measures and crisis intervention procedures.

Emergency Notice

If you are experiencing a mental health emergency or crisis, please contact emergency services immediately:

Emergency Services: 911

Suicide & Crisis Lifeline: 988

Crisis Text Line: Text HOME to 741741

1. Safety Overview

Our platform implements comprehensive safety protocols designed to protect users and provide appropriate crisis intervention when needed. These protocols are based on mental health best practices and are continuously monitored and improved.

Real-time Monitoring

Advanced AI systems continuously monitor conversations for crisis indicators and safety concerns.

Immediate Response

Crisis detection triggers immediate safety interventions and resource provision.

Professional Integration

Seamless connection to human mental health professionals and crisis resources.

24/7 Availability

Round-the-clock safety monitoring and crisis support availability.

2. Crisis Detection System

Our AI system is trained to detect various types of crisis indicators:

Suicidal Ideation

• Thoughts of self-harm or suicide
• Specific plans or methods
• Access to lethal means
• Previous suicide attempts

Severe Mental Health Symptoms

• Acute psychosis or hallucinations
• Severe depression or anxiety
• Manic episodes or extreme mood swings
• Disorganized thinking or behavior

Substance Abuse

• Overdose risk or active overdose
• Severe withdrawal symptoms
• Impaired judgment or consciousness
• Dangerous substance combinations

Violence Risk

• Threats of harm to self or others
• Access to weapons
• Violent ideation or plans
• Domestic violence situations

3. Crisis Response Protocol

When crisis indicators are detected, our system follows a structured response protocol:

Immediate Assessment

AI system immediately assesses the severity and nature of the crisis situation.

Safety Validation

System validates user safety and provides immediate crisis resources and support.

Resource Provision

Immediate provision of crisis hotlines, emergency contacts, and professional resources.

Professional Escalation

When necessary, automatic escalation to emergency services or crisis intervention teams.

4. Automatic Escalation Procedures

In certain crisis situations, our system may automatically escalate to emergency services:

Immediate Emergency Escalation

Active suicide attempts or plans with immediate means
Overdose in progress or severe substance abuse emergency
Violent threats with immediate danger
Severe psychotic episodes with safety concerns

Crisis Hotline Connection

Suicidal thoughts without immediate plan
Severe depression or anxiety requiring immediate support
Substance abuse concerns requiring professional intervention

5. Safety Features & Protections

Dependency Prevention

Session time limits and frequency caps
Step-back prompts encouraging professional help
Boundary setting and anti-dependency language
Encouragement of real-world connections

Youth Protection

Age verification and restrictions
Parental consent requirements
Age-appropriate content and responses
Trusted adult involvement protocols

6. Crisis Resources

Our platform provides immediate access to professional crisis resources:

National Crisis Hotlines

988 - Suicide & Crisis Lifeline (24/7)

741741 - Crisis Text Line (Text HOME)

1-800-662-4357 - SAMHSA National Helpline

911 - Emergency Services

Specialized Resources

1-800-656-4673 - RAINN Sexual Assault Hotline

1-800-799-7233 - National Domestic Violence Hotline

1-888-843-4564 - LGBTQ National Hotline

1-800-273-8255 - Veterans Crisis Line

Youth-Specific Resources

310-855-4673 - Teen Line (or text TEEN to 839863)

1-866-488-7386 - The Trevor Project (LGBTQ+ Youth)

1-800-931-2237 - National Eating Disorders Association

7. Privacy During Crisis

During crisis situations, we may need to share information to ensure your safety:

Emergency Services
If immediate danger is detected, we may contact emergency services with necessary information.
Crisis Resources
We may share relevant information with crisis hotlines or intervention teams.
Legal Requirements
We may be required to disclose information due to legal obligations or court orders.

We always prioritize your safety over privacy in crisis situations, but we limit information sharing to what is necessary for your protection.

8. Your Safety Responsibilities

To ensure your safety while using our service:

Seek Professional Help
Contact licensed mental health professionals for serious concerns or ongoing treatment.
Use Crisis Resources
Call emergency services or crisis hotlines immediately if you're in crisis.
Maintain Boundaries
Don't rely solely on AI support; maintain real-world connections and professional relationships.
Report Concerns
Report any technical issues, safety concerns, or inappropriate content immediately.

9. Safety System Limitations

While our safety systems are comprehensive, they have limitations:

Not a Replacement for Professional Care
Our safety systems cannot replace professional mental health assessment or treatment.
Technology Limitations
AI systems may not detect all crisis indicators or may generate false positives.
Response Time
While we respond quickly, there may be delays in crisis detection or escalation.
User Cooperation
Safety systems rely on user cooperation and accurate information sharing.

10. Safety Support Contact

For questions about our safety protocols or to report safety concerns:

Safety Team: safety@luna-ai.com

Crisis Support: crisis@luna-ai.com

General Support: support@luna-ai.com

Emergency: 911 (for immediate emergencies)

We take all safety reports seriously and respond promptly to ensure user protection.