Privacy Policy

Personal Information

• Name, email address, and date of birth
• Emergency contact information
• Account preferences and settings

Conversation Data

• Chat conversations and messages
• Assessment responses and wellness data
• Usage patterns and interaction data

Technical Information

• Device information and IP addresses
• Browser type and operating system
• Usage analytics and performance data

We use your information for the following purposes:

• 1
  Safety and Crisis Prevention

  Detect crisis indicators, provide immediate safety support, and connect you with crisis resources when needed.

• 2
  Service Improvement

  Improve AI responses, enhance user experience, and develop better support features.

• 3
  Personalization

  Provide personalized support, recommendations, and content based on your needs and preferences.

• 4
  Research and Development

  Conduct research to improve mental health support technology and develop new features.

• 5
  Legal Compliance

  Comply with legal obligations, respond to legal requests, and protect our rights and safety.

We do not sell your personal information. We may share your data in the following circumstances:

• Safety Emergencies

  If we detect an immediate safety risk, we may contact emergency services or crisis resources.

• Legal Requirements

  When required by law, court order, or government request.

• Service Providers

  With trusted third-party service providers who help us operate our service (under strict confidentiality agreements).

• Business Transfers

  In connection with a merger, acquisition, or sale of assets (with appropriate privacy protections).

We implement industry-standard security measures to protect your data:

• End-to-end encryption for all data transmission
• Secure data centers with physical and digital security
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Data anonymization and pseudonymization where possible

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but we continuously work to improve our security measures.

We retain your data for the following periods:

• 2
  Conversation Data

  Chat conversations and messages are retained for 2 years for safety and quality improvement purposes.

• 7
  Legal Requirements

  Certain data may be retained for up to 7 years to comply with legal and regulatory requirements.

• ∞
  Account Data

  Account information is retained until you request deletion or close your account.

You can request deletion of your data at any time through your account settings or by contacting us.

You have the following rights regarding your personal data:

• Access

  Request a copy of your personal data and information about how we use it.

• Correction

  Request correction of inaccurate or incomplete personal data.

• Deletion

  Request deletion of your personal data, subject to legal requirements.

• Portability

  Request a copy of your data in a portable format.

• Restriction

  Request restriction of processing in certain circumstances.

• Objection

  Object to processing of your data for certain purposes.

To exercise these rights, contact us at privacy@lightwell.com. We will respond to your request within 30 days.

We use cookies and similar technologies to:

• Maintain your session and preferences
• Analyze service usage and performance
• Improve user experience and functionality
• Ensure security and prevent fraud

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our service.

Our service may integrate with third-party services for:

• Payment processing and billing
• Analytics and performance monitoring
• Customer support and communication
• AI and machine learning services

These services have their own privacy policies. We recommend reviewing their policies to understand how they handle your data.

Your data may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including:

• Standard contractual clauses
• Adequacy decisions
• Other appropriate safeguards

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you are under 13, please do not use our service.

For users between 13 and 18 years old, we implement additional privacy protections and require parental consent in accordance with applicable laws.

If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

We may update this privacy policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying in-app notifications

Your continued use of our service after changes become effective constitutes acceptance of the updated policy.

If you have questions about this privacy policy or our data practices, please contact us:

You also have the right to file a complaint with your local data protection authority if you believe we have not addressed your privacy concerns adequately.